Data Privacy

L.A. Hot Spring Resort values your trust and is committed to protecting your personal information. This Data Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

By booking a stay, visiting our resort, or using our services, you consent to the processing of your information as described in this policy.

1. Information We Collect

We collect personal information necessary to process your bookings and ensure a safe stay. This includes:

Contact Details: Full name, home address, email address, and mobile number.
Booking Information: Date of stay, number of guests, type of booking (public or exclusive), and special requests.
Payment Details: Proof of down payment, transaction receipts, and billing information.
Identification: Government-issued IDs presented during check-in for identity verification.
Security Data: Video footage from closed-circuit television (CCTV) cameras operating in the resort’s public areas

2. How We Use Your Information

Your data is used strictly for legitimate business and safety purposes:

To process, confirm, and manage your resort reservations.
To verify your identity during check-in and process your PHP 1,000 refundable security deposit.
To communicate important updates, booking reminders, or respond to your inquiries.
To maintain the safety, security, and security monitoring of all guests and resort property through CCTV.
To comply with legal, regulatory, and government health or safety requirements.

3. Data Storage and Security

We implement strict organizational, physical, and technical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

Physical booking records and logbooks are stored in locked, secure areas accessible only to authorized personnel.
Digital data is kept on secure servers and password-protected systems.
CCTV footage is automatically overwritten after a set period, unless required for investigation purposes.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. Your data is only shared under the following circumstances:

With authorized staff members who need the information to provide your requested services.
With law enforcement or government authorities when strictly required by Philippine law or legal processes.

5. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you possess the following rights regarding your personal information:

Right to be informed: You have the right to know how your data is collected and processed.
Right to access: You may request a copy of the personal data we hold about you.
Right to rectification: You can request updates or corrections to any inaccurate data.
Right to erasure: You may request the deletion of your personal records, subject to legal and contractual obligations.

6. Contact Us
If you have any questions, concerns, or requests regarding this Data Privacy Policy or your personal information, please reach out to us through our official social media channels or contact our management team directly at the resort.